tante777 Account & Payment FAQ
Users opening a tante777 account often ask how to complete KYC verification, which payment methods work best for deposits and withdrawals, how sportsbook markets (Liga 1, Piala AFF, Champions League) and live-dealer tables operate, and what security protections are in place. Each of these topics touches on account setup, transaction flow, game rules, and data handling — all central to your experience on tante777.
This FAQ covers the most common questions we receive about opening and managing your tante777 account, making deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), and accessing our game categories. We answer these questions here so you can start quickly and confidently. If your question is not answered below, scroll to the support email link at the end, and our team will respond in English or Bahasa Indonesia.
Some questions touch on legal and regulatory matters. For detailed information about jurisdiction restrictions, account eligibility, and our legal commitments, please read our Jurisdiction Notice and Terms and ConditionsThese documents set out your rights and our obligations on tante777, and they apply to all users regardless of region.
FAQ topics on this page
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and categoriesfootball betting, live-dealer tables, slots, esports markets
- Security and supportaccount protection, data deletion, and how to reach us
You can request deletion of your personal data by contacting our support team. Go to the Help section in your account or use the email address listed in our Privacy PolicyIn your request, clearly state that you want your account data deleted and explain your reason (e.g., account closure, data portability request).
We will review your request within 5–7 business days. Note that we are legally required to retain certain data (KYC documents, transaction records, account history) for anti-money-laundering (AML) compliance and fraud prevention. We may be unable to delete all data, but we will delete personal information that is not subject to regulatory retention requirements.
If you wish to close your account before requesting data deletion, first ensure your account balance is zero (withdraw any remaining funds) and all active positions are resolved. Then submit your closure request via the Help link, and our team will process it within 2–3 business days.
You can request deletion of your personal data by contacting our support team. Go to the Help section in your account or use the email address listed in our Privacy PolicyIn your request, clearly state that you want your account data deleted and explain your reason (e.g., account closure, data portability request).
We will review your request within 5–7 business days. Note that we are legally required to retain certain data (KYC documents, transaction records, account history) for anti-money-laundering (AML) compliance and fraud prevention. We may be unable to delete all data, but we will delete personal information that is not subject to regulatory retention requirements.
If you wish to close your account before requesting data deletion, first ensure your account balance is zero (withdraw any remaining funds) and all active positions are resolved. Then submit your closure request via the Help link, and our team will process it within 2–3 business days.
No. tante777 policy allows each person to hold only one account. Multiple accounts created by the same person, using the same payment method, device, email, or phone number are considered a violation of our Terms and Conditions. We detect these using account-linking technology and will close all duplicate accounts without notice.
If you have forgotten your login credentials or lost access to your account, do not create a new account. Instead, use the password-reset link on the login page or contact our support team to regain access. If your account has been closed due to inactivity or a policy violation, contact support to enquire about recovery options.
Duplicate accounts may result in account suspension, forfeiture of balance, and possible reporting to relevant authorities if we detect financial crime patterns. Keeping one account ensures you maintain a clean record and full access to tante777 services.
Payments and transactions
If a deposit does not complete, check your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account). Verify that you have sufficient balance and that the transaction was not declined by your bank or fintech provider. Many deposit failures occur because the payment provider declined the request for security or overdraft reasons.
Wait a few minutes, then refresh your tante777 account. If the balance has not appeared, log in to your payment app (e.g., mobile banking, local payment app) and check your transaction history. If the money left your account but did not arrive on tante777, contact your payment provider first to confirm the transaction status. Then contact tante777 support with your transaction ID or proof of payment.
For withdrawals that do not complete: your withdrawal request is reviewed by our compliance team (typically within 24 hours). If there is an issue with your withdrawal (e.g., account mismatch, failed bank transfer), we will notify you via email or in your account. Resubmit the withdrawal with corrected details. During busy periods (around Idul Fitri or Idul Adha) or bank holidays, processing may take longer.
tante777 does not charge deposit or withdrawal fees on your account. However, your bank or payment provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may charge transfer or service fees at their own discretion. These are set by the payment provider, not tante777, and are disclosed in their terms.
When you initiate a withdrawal to a bank account (mobile banking, local payment, online payment, e-wallet virtual account), the full amount you requested is sent to your bank. If your bank applies a transfer fee, it will be deducted by the bank, not by tante777. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking) may also incur fees depending on your e-wallet provider's policy.
Check your payment provider's fee schedule before depositing or withdrawing. If you notice unexpected charges, contact your payment provider's customer service. tante777 support can help clarify the transaction on our side, but we cannot reverse fees charged by banks or fintech companies.
Game rules and categories
tante777 offers sportsbook markets across major football leagues and tournaments, including Liga 1 (Indonesia's top division), Piala AFF, Piala Indonesia, Piala Asia, Champions League, and Premier League. We also cover other sports such as MotoGP and badminton. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile professional competitions.
Each market shows available betting options (match outcome, handicap, over/under, player performance, tournament winner) with odds that update in real time. Live-betting markets open subject to verification before kick-off for football matches and remain open throughout the match. Markets close after the event outcome is confirmed and settled in your account.
To place a bet, select your market, choose your option, enter your stake, and review your bet slip. Confirm the bet to submit it. Winning bets are settled and credited to your account balance within minutes of the match concluding. If you have questions about a specific market or outcome, contact our support team — we provide detailed settlement information for each market.
Where do I enter a promotion code?
Promotion codes (if available) can be entered in your account settings under "Promotions" or "My Account." Look for a field labeled "Enter promotion code" or "Bonus code." Paste the code and click "Apply." The system will verify the code and, if valid, credit any associated offer to your account immediately.
Before entering a code, check its terms: some codes apply only to new accounts, others are valid only for first deposits, and some expire on specific dates. tante777 occasionally runs limited-time offers around major tournaments (Piala AFF, Champions League finals) or holidays (Idul Fitri, Imlek). Subscribe to our notifications in your account settings to stay informed about current promotions.
If a promotion code is rejected, ensure you have entered it correctly (codes are case-sensitive). If it continues to fail, the code may have expired or already been redeemed on your account. Contact support with the code and we will advise whether it is still active.
Promotion codes (if available) can be entered in your account settings under "Promotions" or "My Account." Look for a field labeled "Enter promotion code" or "Bonus code." Paste the code and click "Apply." The system will verify the code and, if valid, credit any associated offer to your account immediately.
Before entering a code, check its terms: some codes apply only to new accounts, others are valid only for first deposits, and some expire on specific dates. tante777 occasionally runs limited-time offers around major tournaments (Piala AFF, Champions League finals) or holidays (Idul Fitri, Imlek). Subscribe to our notifications in your account settings to stay informed about current promotions.
If a promotion code is rejected, ensure you have entered it correctly (codes are case-sensitive). If it continues to fail, the code may have expired or already been redeemed on your account. Contact support with the code and we will advise whether it is still active.
Security and support
Contact tante777 support by using the Help link in your account. This will open a secure messaging interface where you can submit your question or issue. Include your username, a clear description of your problem, and any relevant details (transaction ID, account error message, payment method).
Our support team responds in English and Bahasa Indonesia. Response times vary depending on inquiry volume — during peak periods (major sporting events such as Champions League finals or around Idul Fitri holiday) responses may take longer. We aim to respond to all inquiries within 24 hours, though complex issues (account investigation, withdrawal review) may require 2–5 business days.
For urgent account security issues (suspected unauthorized access, password compromise, lost 2FA device), contact support immediately. Mark your message as "Urgent: Account Security" and we will prioritize your case. Do not share your password or 2FA code with anyone — tante777 support will never request these from you.